The partner of choice for owners, operators and developers
The partner of choice for owners, operators and developers
ACR Partners are the Dubai based mall & placemaking experts since 2006. With 30+ years global experience in property and asset management of retail led, large scale prime mixed use assets. From inception to launch & ongoing operational mgt. ACR are the strategic partner of choice when building or repositioning malls.
ACR Partners was established in 2006 as a mall and placemaking advisory. We are a group of property and asset management experts. We have supported 91 malls, across 38 countries, working with local, regional and international companies. We provide a one stop shop for mall developers and landlords globally.
As expert advisors to mall developers, owners & operators, we assist new build projects, provide design criteria reviews, detailed critical path to opening, through to leasing and mall launch. Full property and asset management for malls and retail led mixed use projects. We optimize the customer journey, experience and commercial value of the asset.
As a specialist development based asset and property management advisory, we have strategic partnerships with leading experts in retail, leisure & entertainment, F&B, digital, technology and innovation. Cross border retail expansion, franchise partnering and new to market brand development.
Mark is a cross border retail specialist and ex-head of global cross border retail at both CBRE and Cushman and Wakefield. Mark is globally recognized as leading the expansion of some of the worlds leading retailers. Owner of Cross Border Retail http://www.crossborderretail.co.uk/ malls and retail
Mohammed is the Middle Eastern leader of the Leisure Consultants, a specialist hotel, leisure and entertainment group. The leisure consultants are a team of dedicated professionals who design and implement Hotel and L&E strategies in some of the worlds premier destinations.
https://www.leisure-consultants.fun
Sam is RICS qualified and a project, property and facilities management expert. Backed by his international team of electrical and mechanical engineers, Sam is the go to property expert for the public and private sector in the GCC region. Owner of Real Point consulting based in Dubai. https://www.realpoint-me.com/
Alex is a franchising and retail expert who has placed over 180 brands with successful franchise partners globally. Currently sourcing partners across the GCC for retail and leisure & entertainment brands. Based in the UK, Alex owns FranchiseBiz https://www.franchise.biz/
As a development-based asset management partnership ACR supports developers, landlords and mall operators in the successful delivery and commercial performance of their asset. From inception to launch of new projects and operation excellence of existing malls, through to the turnaround of distressed assets.
ACR partners have been involved with delivering asset performance or successful launch of prime projects including 91 malls, across 38 countries. We have been based in Dubai for 13 years and have operated in the MENA region, UK and Europe, Eastern Europe, North America and SEA regions. ACR Partners work alongside developers, owners, operators and architects as an extension to the client's business as industry experts with 33 years front line experience. We partner with developers to optimise commercial performance and capital valuation.
Beginning with the design phase, completing over 60 design criteria reviews, deep diving into the net to gross, line to anchor ratio, through to the modelling the retail breakup, category mix, tenant mix, zoning clustering, pedestrian flow dynamics, sightlines and ensuring unique and authentic customer journey and experience.
Using the best principles of placemaking methodology we carry out a detailed retail gravity model based on the demographic within the catchment area. This empowers us with a critical understanding of the social, cultural and community requirements of the future customers within the catchment area. As a result, we help define the optimum layout, design, category and tenant mix of the mall.
ACR partners provide operational delivery of successful property and asset management strategies, for super regional mega malls or portfolios of mixed-use developments. We have a granular understanding of what is required to deliver capital growth within a successful project Optimizing customer engagement and monetizing the value of the personalized experience and journey, both digital and physical, within an on-demand space. This will become the next generation of how malls and mixed use meeting places such as town and smart city centers and retailers will do business.
Fully hands on, supporting Developers/Owners/ Operators providing end-to-end asset mgt advice, Financial review based on a 5-year maturation rate with performance milestones, monthly assessment and annual reports. Market capacity and competition analysis. Asset positioning and design criteria report, leasing and operational reviews, from concept inception to launch to operational set-up overlaid with core asset management principles, financial and legal framework, systems and processes, team set up, training and management.
Full-service turnkey solution for mall leasing and lease strategy, retail planning and unit breakup, tenant mix, category mix, zoning and clustering.
Mapping out the best fit category mix based on detailed research and retail gravity model of the catchment area.
Full work-up of the type nature and diversity of the offer, wrapping in locally unique and authentic brands, mixed with international big brand names, co-working, services and lifestyle.
Correct density, use and positioning of Food & Beverage and Leisure and Entertainment to enhance the customer journey and experience, increase dwell time and spend.
Growth Acceleration of new to market brands through Benchmarking, Competition Analysis, 360º Diagnostics, Market Capacity review, Retail Gravity modelling and Strategic and Tactical Planning.
Sourcing Franchise Partners across the GCC region, we source appropriate and best fit franchise partners to accelerate business expansion. Working with all major brand groups and specialist companies who operate in specific sectors.
Selection Diligence for the both digital and physical infrastructure. Selection of the right location and lease and capex negotiation. RFP for service providers, and technology acquisition, comparison analysis, contract negotiation or provider procurements.
Digital Implementation and Support to execute on short and long-term needs including interim staffing, coaching, PMO, change management, training. 27+ years retail and digital experience per consultant.
Property Management from the full budget review of systems and mall operations, through to the BMS, FM, hard and soft services. Utilities and waste management.
Setting up and implementing the projected service charge budget, or providing operational efficiency reviews of operating budgets.
All software support and implementation, setting KPI’s and SLA with contractors and sub-contractors.
Recruiting and training the mall management team and department heads.
Tenant relationship management systems and data analytics on mall performance metrics such as rent, service charge, footfall.
Digital Transformation for a full-service solution of digital, ecommerce, omnichannel and CRM - from the smallest digital development of a consumer App, to the largest mall overarching digital ecosystem that interfaces with every technology, service, facility, tenant and customer:
• Digital assessment and gap analysis.
• Digital Strategy and Ecosystem development.
• Digital procurement and implementation.
• Review and adjustment.
• Ongoing digital mall management.
Operating Systems from BOPIS to last mile logistics, from Curbside to Omnichannel, from Personalization to Pedestrian counting and the emerging retail singularity, ACR Partners is well-known as a global thought leader in malls and meeting places, retail and logistics, technology and innovation.
Project Management including every aspect of building structure, practical completion and handover reviews, snagging, inspections, local authority approvals, sign off and the final builders clean. We are ready to represent the developer and ensure contractual compliance and document accuracy before handing over to the operational phase. We are an independent procurement partner, ensuring accuracy and transparency for optimum budgetary efficiency. Working to RICS standards we are the professional partner of choice in the GCC region.
Electrical and Mechanical Engineering is critical to get right from the outset, from assessing the performance metrics of the building for optimum customer comfort and experience, through to working with the suppliers and installers to make sure its on time and on plan. We predictive model the equipment to ensure high use parts are held in stock and the minimum down time is limited.
TFM and PPM working alongside the site maintenance team, we help model the PPM and feed this data into the BMS, asset register and digital twin of the mall. This ensure optimum working performance parameters of the mall, limit breakdowns and or system failures that affect customer experience.
We supply short term senior managers/directors/department heads in Asset, Property, Leasing and Development/project management. Senior level Mall GM's, Marketing and PR, plus Operations and Facilities managers.
Where an interim employment requirement exists due to an unexpected vacancy, illness or maternity leave, we have a pool of senior managers and directors ready to support your business across the UAE and wider GCC region.
Chief Development Officer and Partner Cagin leads the project advisory team, with a 20+ year history as development director for mall owners and operators. this includes internationally significant names such as Multi corporation, Ingka Centers and Kalyon Holding. Cagin has a granular knowledge of mall layout, design and construction, having built malls in China, Russia, Turkey and Europe. With an MBA and Real Estate Finance degree from MIT. Cagin recently moved to Dubai from Monaco.
Chief Executive Officer and Founder, Gary is a hands on mall and placemaking thought leader. Starting his career in retail, he now has 30+ years of front line experience in mall development, leasing, operations and asset management across 38 countries. Gary has worked with many of the industry leading names such as UR Westfield, Al Futtaim, IKEA, Cushman and Wakefield, and Al Farwaniya. He is the founder and driving force behind ACR partners, based in Dubai where he has been living for the past 13 years.
Chairman and Partner
Ali is the chairman of the company and joint partner. As a strategic advisor and also chair of the advisory board, Ali is Abu Dhabi based and has a wealth of experience in business development in the UAE.
Office Manager and PA to the CEO, Alesya keeps everyone organized and the office administration running smoothly and efficiently. Alesya is the heart of the office and the key to the operational performance of ACR partners.
Finance Manager and account controller, Jane keeps the books in order and the accounts ready for any inspection. Jane keeps the lights on and the invoices accurate and prompt.
Customer Relationship Manager, Robin is a key interface between the leadership team, our strategic partners and our clients. Robin keeps communication positive and information flowing.
If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.
Copyright © 2023 Acr-partners mall and placemaking advisors - All Rights Reserved.
Powered by GoDaddy
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.